Employee engagement : a roadmap for creating profits, optimizing performance, and increasing loyalty

December 14, 2009

From the Publisher:

There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects People strategy with Business strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.

Brad Federman is the president of Performancepoint, LLC., a leading performance improvement company. Formerly he was executive vice president of Novations, a management training and consulting firm that focused on leadership, development, selection, and retention issues for Fortune 1000 companies. To learn more about Employee Egagement go to http://www.engagementleader.com.

Employee engagement : a roadmap for creating profits, optimizing performance, and increasing loyalty / Brad Federman.  San Francisco : Jossey-Bass, 2009. 241 p.   ISBN 978-0-470-38815-0 (hc)

For more information on the availability of this title from the University of Toronto Libraries catalogue, click here.

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