Managing Conflict in the Workplace: How to Develop Trust and Understanding and Manage Disagreements

August 17, 2010

From the Publisher:

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Managing Conflict in the Workplace: How to Develop Trust and Understanding and Manage Disagreements, by Shay and Margaret McConnon. 4th ed. Oxford : How To Books, 2010. 131 p. ISBN 9781845284138 (pbk.)

For more information on the availability of this title from the University of Toronto Libraries catalogue, click here.

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