Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

September 8, 2011

                                           From the Publisher:

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book

  • Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
  • Presents new chapters on leadership and transformational conflict coaching, and organizational systems design
  • Features downloadable teaching materials available for faculty using the book

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, by Kenneth Cloke and Joan Goldsmith. 3rd ed. San Francisco : Jossey-Bass, 2011. 368 p. ISBN 9780470922248 (pbk.)

For more information on the availability of this title from the University of Toronto Libraries catalogue, click here.

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