Call Centers and the Global Division of Labor: a Political Economy of Post-Industrial Employment and Union Organizing

January 14, 2014

call centers and the global division of laborFrom the publisher:

Cross-sector partnerships are widely hailed as a critical means for addressing a wide array of social challenges such as climate change, poverty, education, corruption, and health. Amid all the positive rhetoric of cross-sector partnerships though, critical voices point to the limited success of various initiatives in delivering genuine social change and in providing for real citizen participation. This collection critically examines the motivations for, processes within and expected and actual outcomes of cross-sector partnerships. In opening up new theoretical, methodological, and practical perspectives on cross-sector social interactions, this book re-imagines partnerships in order to explore the potential to contribute to the social good. A trans-disciplinary perspective on partnerships adds serious value to the debate in a range of fields including management, politics, public management, sociology, development studies, and international relations.

Call Centers and the Global Division of Labor: a Political Economy of Post-Industrial Employment and Union Organizing, by Andrew J.R. Stevens. New York : Routledge, 2014. 220 p. ISBN 9780415659130 (hardback)

For more information on the availability of this title from the University of Toronto Libraries catalogue, click here.

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